lake louise / ab / canada
FAQs
Have questions about your Mountain Collective pass? We’ve got answers! We want you to have the best experience with your Mountain Collective pass, so if you aren’t finding the answer you need or have additional questions or concerns, feel free to reach out to us! We’re here to help.
When you join Mountain Collective you get access to benefits including:
- Access to 26 world-class ski and snowboard destinations
- No blackout dates
- Two free days of skiing or riding (including one additional bonus day at a chosen resort if purchased during the spring sale)
- Unlimited 50% off lift tickets*
- 25%-off discounted day tickets for friends and family*
- Exclusive lodging deals at most of our dream ski resort destinations
- Exclusive heli-skiing discounts (details to come)
- New passholders will receive a physical pass that allows you to skip the ticket line and go direct-to-lift
*Please see FAQ: To what lift ticket price are discounts applied?
Yes- 2024-25 Mountain Collective passes are valid at Arapahoe Basin during the remainder of the 2024-25 season. Arapahoe Basin WILL NOT be part of the Mountain Collective during the 2025-26 season.
Discount lift tickets are offered on each resort’s 1-day window lift ticket price that corresponds to the pass holder’s age/date-of-birth.
- For example: if a 16 year old is considered an adult visitor at a resort, even though they are a teen pass holder for the Mountain Collective, they will be sold a 1-day adult lift ticket at 50%-off.
- Exception: pass holders visiting Banff Sunshine or Lake Louise are sold a 1-day SkiBig3 lift ticket that corresponds to pass holder’s age/date of birth.
No- if you purchase a Mountain Collective Pass now for the 2025/2026 season, it will NOT be valid for skiing at any time during the remaining 2024/2025 season, including spring skiing.
Please see the pass page to read about our physical passes and how to use my pass for other redemption information.
No. Our resorts only recognize one physical pass per person, so you cannot have and use multiple physical passes.
YES! Your physical pass is meant to be reused for future seasons with Mountain Collective. Please save your pass for re-use in future seasons! Replacement physical passes can be purchased for a fee by clicking here.
- If you are already at a Mountain Collective resort, go to the ticket office with your original purchase confirmation email, and the resort will provide you with a lift ticket. Learn how to use your pass at our Mountain Collective resorts.
- If you have at least 2-3 weeks before your next visit, you can purchase a replacement pass online.
- Important Note: Only your new replacement physical pass will be activated and work at Mountain Collective Resorts. Should you locate your older physical pass, please use it as an ornament or decoration for fun, as it will no longer work at any Mountain Collective resorts.
Log in to your Mountain Collective account and view the active RFID and scanning barcode ID. Click on Additional Information next to each pass holder’s picture. On the physical pass, the RFID is located on the upper left corner on the back of your pass and begins with 01-1614. The barcode ID is listed on the bottom of the front of your pass and begins with XYZ99.
If you are already at a Mountain Collective resort, go to the ticket office with your original purchase confirmation email, and the resort will provide you with a lift ticket. Learn how to use your pass at our Mountain Collective resorts.
Your physical pass is not automatically valid for 50%-off lift ticket days. In most cases, discounted lift tickets can be purchased directly from the resorts (online or in-person) and loaded onto your physical pass, after which you can go direct to the lifts. Procedures for purchasing 50%-off lift tickets vary from resort to resort. Learn how to use your pass to claim 50%-off lift tickets at various Mountain Collective resorts.
Daily (and/or parking reservations) are required at select resorts during select times. Check our Resort Reservations page before your trip for the most up to date info on each resort.
Yes, you can modify your reservations at the following Mountain Collective resort locations:
Aspen Reservations
Big Sky Reservations
Jackson Hole Reservations
For more information on updating your reservations at select resorts, visit our Resort Reservations page.
You can find both your MCP ID and Customer ID in your confirmation email. You can also find your Customer ID on the bottom of the front of your Mountain Collective physical pass.
If you purchased a pass with a 3rd free day at a resort of your choice, your 3rd bonus day will automatically be applied to your pass (you selected the resort for your 3rd bonus day during the checkout process). If you are interested in changing your 3rd day location, please email support@mountaincollective.com. The 3rd free day is only available for a short time during our initial sales campaign in the spring of each year, so not all pass holders have a 3rd bonus day included with their pass.
The Mountain Collective pass is a non-cancellable and non-refundable product.
The Mountain Collective is a non-transferrable product.
Ski pass insurance claims must be reported within 30 days after a loss or as soon as reasonably possible. You can start an insurance claim here.
1. Select Ski Pass Preserver and start claim
2. On next page select 'I bought my pass from the ski resort'
3. Enter Mountain Collective for the name of the resort
4. Enter your Order ID number from your Confirmation email 4XXXXXXX for the transaction ID. (Example. 43211234)
For questions, visit our Ski Pass Insurance page or contact our pass insurance provider, Red Sky Insurance, at 866-889-7409 or redsky@archinsurance.com (M-F 8:30am – 5pm EST).
With Mountain Collective’s Ski Pass Insurance, you may be reimbursed up to the total cost of the pass if you are unable to use or continue to use the pass due to a covered event. Personal coverage for unforeseen circumstances includes:
- Injury, sickness, or death of you or a family member
- Natural disaster, vandalism, or theft causing your primary residence to be uninhabitable
- Relocation of over 100 miles from primary residence
- Revocation of military leave
For more information on Mountain Collective pass coverage, visit our ski pass insurance page.
- Teens ages 13-18
- Children ages 6-12
- Kids 5 & Under are free
Your 2024-25 Mountain Collective pass is valid during the 2024 ski season at Mt. Buller in Australia, Coronet Peak + The Remarkables in New Zealand and Valle Nevado in Chile. Similarly, the 2025-26 Mountain Collective pass is valid during the 2025 Southern Hemisphere ski season.
You will receive two days of skiing at each DESTINATION, not MOUNTAIN. Additional days can be purchased at a discounted rate using your Mountain Collective pass, allowing you to take full advantage of our multi-mountain resort destinations.
Exclusive lodging deals are available to Mountain Collective pass holders at most of our dream ski resort destinations. Explore resort lodging deals and book your stay today!
Typically, if you visit one destination for five days or more, the pass will pay for itself. This allows you to maximize your pass benefits with 2 free days and unlimited 50% off lift tickets at your favorite resort.
There are no blackout dates with the Mountain Collective Pass or the 50%-off lift tickets. However, there are blackout dates for lodging. Reservations at Aspen Snowmass, Big Sky, and Jackson Hole can fill-up, and it may be difficult to find availability on peak visitation dates. We encourage you to book your reservations early and check back often once they sell out.
Visit the Mountain Collective Gear Store to check out all the latest Mountain Collective gear that
will keep you stylish, warm and ready for any challenge. Note that it may take up to 2 weeks
after your order is placed before it is processed and shipped.
Note: Refunds and exchanges are allowed within the first 30 days after purchase. Delivery times can not be guaranteed.
