lake louise / ab / canada
FAQs
Have questions about your Mountain Collective pass? We’ve got answers! We want you to have the best experience with your Mountain Collective pass, so if you aren’t finding the answer you need or have additional questions or concerns, feel free to reach out to us! We’re here to help.
We’d love to get you on the mountain as soon as possible! However, a Mountain Collective Pass purchased for the 2026/27 season is not valid during the remaining 2025/26 season, including spring skiing. Your new pass benefits begin with the applicable 2026/27 season.
If you’d like to change your 2026/27 Mountain Collective bonus day, please submit your request by March 1, 2027. After that date, bonus day selections can no longer be changed. If you’d like help reviewing or updating your selection, our Guest Services team is happy to assist at 1-877-328-2257 or support@mountaincollective.com.
Discounted lift tickets are based on each resort’s 1-day window lift ticket price for the guest’s age/date of birth.
- For example, if a resort considers a 16-year-old an adult, a 16-year-old Mountain Collective teen passholder would receive 50% off that resort’s 1-day adult window rate.
- At Banff Sunshine and Lake Louise, passholders purchase a discounted 1-day SkiBig3 lift ticket based on their age/date of birth.
Your Mountain Collective pass opens the door to incredible skiing and riding around the world, including:
- Access to 27 world-class ski and snowboard destinations
- No blackout dates
- Two included days of skiing or riding at each destination
- An additional bonus day at a chosen resort for eligible passes purchased during
the spring sale - Unlimited 50% off lift tickets*
- 25%-off discounted day tickets for friends and family*
- Exclusive lodging deals at most Mountain Collective destinations
- Exclusive heli-skiing and other partner discounts
- A physical pass for new passholders, allowing you to go direct-to-lift where available
*Please see “To what lift ticket price are discounts applied?” for additional details.
If your pass includes a bonus day, the resort you selected during checkout is automatically applied to your pass. Not every pass includes this benefit, as it was
available with eligible passes purchased during the spring promotion.
Need to change your selection? We’re happy to help. Please emailsupport@mountaincollective.com. Changes for the 2026/27 season must be requested by March 1, 2027.
Yes, please hang onto it! Your Mountain Collective physical pass is designed to be reused season after season. Reusing your pass helps us reduce unnecessary plastic and shipping waste, so returning passholders who already have a physical pass will continue using it in future seasons.
If yours is lost or needs to be replaced, you can request a replacement through your Mountain Collective account.
We understand why having a spare pass might be convenient. However, our resorts can recognize only one active physical pass per person, so multiple active passes cannot be used for the same passholder.
We understand plans can change. Mountain Collective passes are non-cancellable and non-refundable. If an unexpected covered event is affecting your ability to use your pass and you purchased Ski Pass Insurance, please review your coverage to see whether you may be eligible to submit a claim.
It certainly can be! Typically, if you ski or ride at one destination for five or more days, the pass can pay for itself. You’ll receive two included days and can continue enjoying that destination with unlimited 50% off eligible additional lift tickets.
Good news—there are no blackout dates for your included Mountain Collective ski days or eligible 50%-off lift tickets. Somelodging promotions do have blackout dates, so we recommend reviewing the details of your lodging offer when planning your stay.
Sharing a mountain day is even better! Each Mountain Collective pass includes access to Friends & Family discounts. Visit our Friends & Family page for current benefits, redemption instructions, and resort-specific details.
Your two included days apply to each Mountain Collective destination rather than each individual mountain within a multi-mountain destination. After using your two included days, you can purchase eligible additional days at 50% off to keep exploring.
Mountain Collective passes are issued specifically to the individual passholder and cannot be transferred to another person.
Reservation requirements can vary by resort and visit date. To make planning as easy as possible, we recommend checking our Resort Reservations page before your trip for the most current reservation and parking requirements.
We know unexpected circumstances can affect even the best-laid travel plans. With Mountain Collective Ski Pass Insurance, you may be reimbursed up to the total cost of your pass if you’re unable to use or continue using it because of a covered event.
Covered circumstances may include:
- Injury, sickness, or death of you or a family member
- Natural disaster, vandalism, or theft causing your primary residence to be uninhabitable
- Relocation of over 100 miles from primary residence
- Revocation of military leave
Note: Pass insurance does not cover pregnancy, including most high-risk pregnancies.
Visit our ski pass insurance page for complete coverage details.
The process varies by resort, and we want to make sure you’re ready before you arrive. Your physical Mountain Collective pass alone does not automatically activate your 50%-
off additional days.
At most resorts, discounted lift tickets can be purchased online or in person and loaded onto your physical pass. Visit our how to use your pass page for the specific redemption process at each Mountain Collective destination.
We want your mountain day to start as smoothly as possible. Visit our physical pass page for information about your Mountain Collective pass and our how to use my pass for destination-specific redemption instructions.
Don’t worry—we can still help you get on the mountain.
- If you’re already at a Mountain Collective resort, bring your original purchase confirmation email to the ticket office. The resort can provide you with a lift ticket.
- If you have time before your next trip, request a replacement pass through your Mountain Collective account.
- Once a replacement is issued, only the new physical pass will remain active. If you later find your old one, it will no longer work at Mountain Collective resorts.
We can help you identify the active pass before your trip. Log in to your Mountain Collective account and select “Additional Information” next to each passholder’s photo to view the active RFID and scanning barcode ID.
On your physical pass, the RFID is located in the upper-left corner on the back and begins with 01-1614. The barcode ID is located at the bottom of the front and begins with XYZ99.
Forgot your pass? You can still get on the mountain. Bring your original purchase confirmation email to the resort ticket office, and the resort can provide you with a lift ticket. You can also review ourhow to use your pass before your visit for destination-specific information.
For Mt. Buller, Coronet Peak + The Remarkables, and Valle Nevado, each Mountain Collective pass can be used during one applicable Southern Hemisphere season.
A 2025/26 pass can be used during either the 2025 or 2026 ski season, but not both. Similarly, a 2026/27 pass can be used during either the 2026 or 2027 ski season, but not both.
Yes. If your plans change, reservations can be modified where supported.
Jackson Hole reservations can be managed through the Jackson Hole Reservations Portal.
For more information on updating your reservations, visit our Resort Reservations page. For additional information and current reservation requirements, visit our Resort Reservations page.
Your Mountain Collective benefits extend beyond the lifts! Exclusive lodging deals are available to passholders at many of our destinations. Explore our current lodging offers to find available deals and start planning your stay.
You can shop the latest Mountain Collective gear through the Mountain Collective Gear Store.
Please allow up to two weeks after placing your order for processing and shipping. Refunds and exchanges are accepted within the first 30 days after purchase; delivery dates cannot be guaranteed.
If something unexpected has affected your plans, you can start your insurance claim directly with Red Sky here. Claims should be reported within 30 days after a loss or as soon as reasonably possible.
1. Select Ski Pass Preserver and start claim.
2. On next page select ‘I bought my pass from the ski resort’.
3. Enter ‘Mountain Collective’ as the resort name.
4. Enter the Order ID from your confirmation email as the transaction ID.
If you need help with your claim, visit our Ski Pass Insurance page or contact Red Sky Insurance at 866-889-7409 or redsky@archinsurance.com, Monday–Friday, 8:30am–5pm EST.
We make both IDs easy to find. Your MCP ID and Customer ID are included in your purchase confirmation email. You can also find your Customer ID at the bottom of the front of your Mountain Collective physical pass.
Mountain Collective pass age categories are:
- Teens ages 13-18
- Children ages 6-12
- Kids 5 & Under are free
