lake louise / ab / canada
FAQs
NEW THIS YEAR! All pass holders have the option to receive a physical pass which will allow you to skip the ticket lines and go direct to the lifts at most of our resorts. Click here for details on how to get, how to use, and which resorts are accepting the physical pass.
If you opt to not receive a physical pass or forget/lose your physical pass, check here for resort pass pickup procedures.
Notes:
* Your physical pass is not automatically valid for 50%-off lift ticket days. In most cases, 50%-off tickets can be purchased directly from the resorts (online or in-person) and loaded onto your physical pass, after which you can go direct to the lifts. Visit our how to use my pass page for details on how to purchase 50%-off days by resort.
* Physical passes will not be mailed to pass holders without a photo and signed waiver on file. Instead, you will have to visit the resorts’ ticket office. Visit our how to use my pass page for details. Bring your email confirmation and photo ID.
No. Our resorts only recognize one physical pass per person, so you can not have and use multiple physical passes.
YES! Please save your pass for re-use in future seasons! Since your physical pass will work in any future seasons, replacement passes will have a cost.
- If you are already in-resort, go to the ticket office with your original purchase confirmation with MCP ID, and the resort will print you a lift ticket for your access.
Click here for resort specific info - If you have at least a week or two before your next visit, you can request a replacement pass online. Replacement passes are $6. Click here to buy your replacement pass.
You will be able to get a daily pass at all of our resorts. Each individual resort has listed their procedures on this page.
Procedures for purchasing 50%-off lift tickets vary from resort to resort. Please check with the individual resorts for current policies and procedures regarding 50%-off lift tickets.
Daily (and/or parking reservations) are required at select resorts during select times. Check our Resort Reservations page before you go for the most up to date info on each resort.
Yes, you can modify your reservations at the following locations:
Aspen Reservations
Big Sky Reservations
Jackson Hole Reservations
Visit our Pass Pickup page for more info...
Your confirmation email has an MCP ID number which you will use to make reservations.
If you purchased a pass with a 3rd free day at a resort of your choice, you will have been given a choice in the checkout process to choose a 3rd day location. All other pass holders do not have a 3rd day bonus. If you are interested in changing your 3rd day location, please reach out via email. support@mountaincollective.com
The Mountain Collective pass is a non-cancellable and non-refundable product.
The Mountain Collective is a non-transferrable product.
The process for making an insurance claim can be found here.
1. Select Ski Pass Preserver and start claim
2. On next page select 'I bought my pass from the ski resort'
3. Enter Mountain Collective for the name of the resort
4. Enter your Order ID number from your Confirmation email 4XXXXXXX for the transaction ID. (Example. 43211234)
Click here for more information on Mountain Collective pass insurance coverage.
For questions about or claims on your pass insurance, please contact our pass insurance provider, Red Sky Insurance, at 866-889-7409 or redsky@archinsurance.com (M-F 8:30am – 5pm EST).
Mountain Collective Passholders receive two free days of skiing or riding, (including one additional bonus day at any one resort if purchased during the spring sale) unlimited 50%-off lift tickets thereafter, and exclusive lodging deals at most of our dream destinations.
Teen passes are reserved for skiers/riders who are 13-18 years old at time of purchase. Children’s passes are reserved for skiers/riders who are 12 years old or younger at the time of purchase.
Your 2023-24 Mountain Collective pass is valid during the 2023 ski season at Mt. Buller in Australia Coronet Peak | The Remarkables in New Zealand and Valle Nevado in Chile.
You will receive two days of skiing at each DESTINATION, not MOUNTAIN. For example, you will receive two free days of skiing between two mountains that are the same destination. For example: Aspen mountains (Highlands, Buttermilk, Snowmass and Aspen) and Coronet Peak | The Remarkables.
Check here for current lodging deals.
Typically, if you visit one destination for six days or more, the pass will pay for itself.
There are no blackout dates with the Mountain Collective Pass or the 50%-off lift tickets; however, there are blackout dates for lodging. Reservations at Aspen Snowmass, Big Sky and Jackson Hole can fill-up, and it may be difficult to find availability on peak visitation dates. We encourage you to book your reservations early and check back often once they sell out.
