lake louise / ab / canada
FAQs
Please print out or bring your confirmation email on your phone which will contain your barcode for scanning at each of the ski resort ticket office locations. Visit our Pass Pickup page for more info on each resort.
If you purchased in the spring prior to May 16th, 2022 you will have been given a choice in the checkout process to choose a 3rd day location. If you purchased after that deadline, you will not have access to the 3rd day bonus. If you are interested in changing your 3rd day location, please reach out via email.
Yes, you can modify your reservations at the following locations:
Aspen Reservations
Big Sky Reservations
Jackson Hole Reservations
Visit our Pass Pickup page for more info...
Yes, you will need to make reservations for Aspen, Big Sky and Jackson Hole. These are currently the only resorts that currently require reservations.
Aspen Reservations
Big Sky Reservations
Jackson Hole Reservations
Your confirmation barcode has an MCP number which you will use to make reservations.
If you see your name listed on all the barcodes within your confirmation, it is because you are the primary account holder. The resorts will have individual names listed for redeeming your pass products.
The Mountain Collective pass is a non-cancellable and non-refundable product.
The Mountain Collective is a non-transferrable product.
The process for making an insurance claim can be found here.
1. Select Ski Pass Preserver and start claim
2. On next page select 'I bought my pass from the ski resort'
3. Enter Mountain Collective for the name of the resort
4. Enter your Order ID number from your Confirmation email 4XXXXXXX for the transaction ID. (Example. 43211234)
For the 2022 / 2023 ski season, the Mountain Collective is not a physical pass except for customers who are part of this year’s single pass trial.
Click here for more information on Mountain Collective pass insurance coverage.
For questions about or claims on your pass insurance, please contact our pass insurance provider, Red Sky Insurance, at 866-889-7409 or redsky@archinsurance.com (M-F 8:30am – 5pm EST).
Mountain Collective Passholders receive two free days of skiing or riding, (including one additional bonus day at any one resort if purchased during the spring sale) unlimited 50% off single day lift tickets thereafter, and exclusive lodging deals at most of our dream destinations.
Teen passes are reserved for skiers/riders who are 13-18 years old at time of purchase. Children’s passes are reserved for skiers/riders who are 12 years old or younger at the time of purchase.
Some resorts, like Jackson Hole and Big Sky and possibly others will require that you reserve days ahead of time. Please visit our pass pickup page for the most up-to-date pass pick-up instructions.
Procedures for purchasing 50% off tickets vary from resort to resort. Please check with the individual resorts for current policies and procedures regarding 50% off tickets.
Your 2023-24 Mountain Collective pass is valid during the 2023 ski season at Mt. Buller in Australia Coronet Peak | The Remarkables in New Zealand and Valle Nevado in Chile.
You will receive two days of skiing at each DESTINATION, not MOUNTAIN. For example, you will receive two free days of skiing between two mountains that are the same destination. For example: Aspen mountains (Highlands, Buttermilk, Snowmass and Aspen) and Coronet Peak | The Remarkables.
Check here for current lodging deals.
Typically, if you visit one destination for six days or more, the pass will pay for itself.
There are no blackout dates with the Mountain Collective Pass or the 50% off lift tickets; however, there are blackout dates for lodging. Reservations at Aspen Snowmass, Big Sky and Jackson Hole can fill-up, and it may be difficult to find availability on peak visitation dates. We encourage you to book your reservations early and check back often once they sell out.
